Sunday, Aug 16, 2020 | Last Update : 02:03 AM IST

144th Day Of Lockdown

Maharashtra57273440144219427 Tamil Nadu3321052722515641 Andhra Pradesh2818171911172562 Karnataka2111081281823718 Delhi1519281351084178 Uttar Pradesh140775887862280 West Bengal98459671202059 Telangana9025966196684 Bihar8274154139450 Gujarat71064542382652 Assam5883842326145 Rajasthan5249738235789 Odisha4592731785321 Haryana4163534781483 Madhya Pradesh3902529020996 Kerala3811424922127 Jammu and Kashmir2489717003472 Punjab2390315319586 Jharkhand185168998177 Chhatisgarh12148880996 Uttarakhand96326134125 Goa871259575 Tripura6161417641 Puducherry5382320187 Manipur3752204411 Himachal Pradesh3371218114 Nagaland30119738 Arunachal Pradesh223115923 Chandigarh1595100425 Meghalaya11154986 Sikkim9105101 Mizoram6203230
  Technology   In Other news  03 Dec 2019  Apple fails to end MacBook 'butterfly' keyboard class action

Apple fails to end MacBook 'butterfly' keyboard class action

REUTERS
Published : Dec 3, 2019, 3:21 pm IST
Updated : Dec 3, 2019, 3:21 pm IST

Judge Edward Davila said it must face claims that its troubleshooting program did not provide an “effective fix” for the delicate keyboards.

Customers claimed that their MacBook, MacBook Pro and MacBook Air laptop keyboards suffered from sticky keys, unresponsive keys and keystrokes that failed to register (Photo: Pexels/Representative)
 Customers claimed that their MacBook, MacBook Pro and MacBook Air laptop keyboards suffered from sticky keys, unresponsive keys and keystrokes that failed to register (Photo: Pexels/Representative)

A federal judge on Monday rejected Apple Inc’s bid to dismiss a proposed class action lawsuit by customers who said it knew and concealed how the “butterfly” keyboards on its MacBook laptop computers were prone to failure.

US District Judge Edward Davila in San Jose, California said Apple must face claims that its troubleshooting program did not provide an “effective fix” for MacBook design defects, or fully compensate customers for their out-of-pocket expenses while seeking repairs.

 

Customers claimed that their MacBook, MacBook Pro and MacBook Air laptop keyboards suffered from sticky keys, unresponsive keys and keystrokes that failed to register when tiny amounts of dust or debris accumulated under or near keys.

They also said Apple’s service program was inadequate because the Cupertino, California-based company often provided replacement keyboards that had the same problems.

The lawsuit covers purchasers of model year 2015 or later MacBook laptops, and model year 2016 or later MacBook Pros laptops. It seeks a variety of damages for violations of several states’ consumer protection laws.

Apple did not immediately respond to requests for comment. Benjamin Johns, a lawyer for the plaintiffs, said he was pleased with the decision and looked forward to pursuing the case.

 

Last month, Apple introduced a MacBook Pro with a larger screen and new “Magic” keyboard with the “scissor” mechanism more commonly found in the industry. The hinged butterfly mechanism resembles a butterfly’s wings.

Mac sales, including various MacBook models, accounted for about 10 per cent of Apple’s 260.2 billion USD of net sales in its fiscal year ended Sept. 28.

The case is In re: MacBook Keyboard Litigation, US District Court, Northern District of California, No. 18-02813.

Tags: macbook, apple inc, butterfly keyboard