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In a significant move in this direction, the Supreme Court in August last year had pronounced that any person who has purchased goods or services through online channel will be allowed to initiate legal proceedings against the seller at the place from which the booking or purchase was done online, which would usually be the place where he resides.

Govt to set up consumer courts on e-commerce

China too has established e-consumer courts which work virtually.

26 Feb 2019 1:58 AM IST