Residents of Thane have complained that they had called the helpline several times in the first week of July, but in vain.
Mumbai: The helpline that was set up by the Thane collector and Consumer Welfare Advisory Committee (CWAC) on June 5 to redress Thane, Dombivali and Kalyan residents’ grievances about overcharging and other malpractices is not functional. Officials related to the helpline 1800-22-236 have blamed it on technical glitches.
Citizens could call the helpline to register complaints against multiplexes and malls that were overcharging for packaged food items and preventing visitors from bringing their own food inside their premises.
Residents of Thane have complained that they had called the helpline several times in the first week of July, but in vain. An official from the collector’s office said on the condition of anonymity, “There are some technical problems because of which helpline gets engaged every time someone calls on it.”
The head of the Consumer Welfare Advisory Committee, Arun Deshpande, said, “We have received 125 complaints on the helpline about food quality and MRP issues. Our officials will soon take action against errant shopkeepers.”
