Expressing concern over several complaints being received by his office regarding delay in grievance redressal in varied sectors, Prime Minister Narendra Modi on Wednesday directed top bureaucrats of
Expressing concern over several complaints being received by his office regarding delay in grievance redressal in varied sectors, Prime Minister Narendra Modi on Wednesday directed top bureaucrats of all the concerned departments to dispose of such complaints within 60 days of receiving them.
In a review meeting held with all the senior bureaucrats, Mr Modi noted that grievance redressal is one of the biggest aspects of democracy. He also called for integration of all land records with Aadhaar at the earliest. “The Prime Minister reviewed the progress towards handling and resolution of public grievances. Urging the officers to further speed up the pace of work in this regard, he emphasised that grievance redressal is one of the biggest aspects of democracy. He called for focused action within the next one month, to ensure that barring exceptions, grievances are disposed of within 60 days. He reiterated his directive for top officers to intervene in this matter,” a PMO statement said.
The Prime Minister also reviewed the progress of vital infrastructure projects in the road, railway, power, and oil sectors, spread over several states including Madhya Pradesh, Chhatt-isgarh, Haryana, Rajast-han, Gujarat, Maharash-tra, Bihar and Jharkhand.
Noting that there is now healthy progress among states for investment in terms of ease of doing business, the Prime Minister called for further concerted efforts to build on the momentum, to create a positive perception.
He also enquired about Mission Mode projects under Digital India.
“Examining the progress of Digitisation of Land Records, the Prime Minister called for integration of all land records with Aadhaar at the earliest. He emphasised that this is extremely important to monitor the successful implementation of the Pradhan Mantri Fasal Bima Yojana,” the release said.
Reviewing the progress of provision of citizen-centric services electronically, the Prime Minister called for a comprehensive district-wise review across the country of how many services are actually being delivered online.
