‘GoAir’s OTP leadership is result of focus on enhancing customer experience without compromising on service deliveries,’ company said.
Kolkata: GoAir, private airliner, announced on Friday that it has achieved the highest On-Time-Performance (OTP) amongst the scheduled domestic carriers for the 11th consecutive month in July 2019.
As per the data released by the Directorate General of Civil Aviation (DGCA), GoAir posted 80.5 per cent OTP, the highest among scheduled domestic airlines, the airline stated adding that it must be noted that July was a tough month with the onset of monsoon and inclement weather conditions across the nation.
The company said, "GoAir’s OTP leadership is the result of continuous focus on enhancing customer experience without compromising on service deliveries. During the month of July 2019, GoAir flew 13.26 lakh passengers, with barely 0.46 per cent cancellations and one complain per 20,000 passengers."
It added, "One of the most important aspects for travellers in our dynamic industry is the need to reach the destination on time. From various research studies, it is evident that achieving better customer satisfaction is not about only airfare and flight availability. When travellers consider an airline, they assign higher weightage to on-time-performance and consider timely arrival as one of the major factors to develop their trust in an airline."
GoAir Managing Director Jeh Wadia said: “DGCA’s top ranking in OTP for 11 months is the highest recognition for GoAir. It is a proud moment indeed for each and every GoAir employee who has burnt the midnight oils to make this happen. They don’t take punctuality as a duty, rather it runs in their veins as a passion. GoAir is pleased to offer a reliable travel service wherein we assure travellers to get them to their destination in a timely manner. Thank you dear customer – let me reassure you that GoAir will continue to invest in operational excellence.”
GoAir currently operates over 300 daily flights to 24 domestic destinations including Ahmedabad, Bagdogra, Bengaluru, Bhubaneswar, Chandigarh, Chennai, Delhi, Goa, Guwahati, Hyderabad, Jaipur, Jammu, Kochi, Kolkata, Kannur, Leh, Lucknow, Mumbai, Nagpur, Patna, Port Blair, Pune, Ranchi and Srinagar and 6 international destinations, including Phuket, Malé, Muscat, Abu Dhabi, Dubai and Bangkok with another 2 destinations to take off soon.