Friday, Jul 03, 2020 | Last Update : 04:19 AM IST

101st Day Of Lockdown

Maharashtra1866261011728178 Tamil Nadu98392560211321 Delhi92175630072864 Gujarat33999246011887 Uttar Pradesh2482517221735 West Bengal1917012528683 Telangana185709069275 Rajasthan1831214574421 Karnataka180168336272 Andhra Pradesh160977313198 Haryana1494110499240 Madhya Pradesh1386110655581 Bihar10204781173 Assam8956583212 Jammu and Kashmir76954856105 Odisha7316535333 Punjab56683989149 Kerala4594243626 Uttarakhand2791190937 Chhatisgarh2339193713 Jharkhand2339160512 Tripura140110931 Manipur12605790 Goa11984783 Himachal Pradesh9796179 Puducherry73930112 Nagaland5351820 Chandigarh4463676 Arunachal Pradesh182601 Mizoram1601230 Sikkim88490 Meghalaya50421
  India   All India  20 Nov 2018  Govt proposes to start ranking of airlines, says Suresh Prabhu

Govt proposes to start ranking of airlines, says Suresh Prabhu

THE ASIAN AGE. | SRIDHAR KUMARASWAMI
Published : Nov 20, 2018, 12:07 am IST
Updated : Nov 20, 2018, 6:50 am IST

Prabhu added that this would ensure that airlines are motivated to do better to get the highest ranking.

Union minister Suresh Prabhu
 Union minister Suresh Prabhu

New Delhi: In a major proposal, civil aviation minister Suresh Prabhu has mooted the ranking of airlines in the country in terms of customer feedback and service that they dispense to passengers.

Speaking at an aviation event in the Capital, the minister said comparisons could be drawn between two airlines in terms of their quality of service they offer to passengers. If it materialises, this will be the first time that airlines in the country will be ranked and such a ranking is bound to have a major impact on the business fortunes of the airlines.

 

Mr. Prabhu said such an assessment could be carried out independently by a department and that based on customer feedback, an airline could be ranked in a “Triple A, Double A or (single) A category”.

He added that this would ensure that airlines are motivated to do better to get the highest ranking.

Mr. Prabhu said, “Any complaint that goes to an airline ... we can make comparisons between the two airlines in terms of quality of service. So, as a Goverment, ... depending on what they dispense we will say that these airlines qualify to AAA category or AA category or A category. That will ensure that all airlines will keep constantly upgrading themselves.”

The civil aviation minister  added, “One of the things that we can do... there is another department ... we can all try to decide these paramaters.  Let them independently look at the updates that they have received and based on those complaints, let them give ranking to the airlines which will motivate all airlines to do better. ... It will be an independent assessment. That will only make sure, it is just a ranking in terms of customer feedback. And the best way to judge a service is a customer himself. We can work on that.”

Tags: suresh prabhu, airlines
Location: India, Delhi, New Delhi