Maximum consumer complaints for poor service and call drops have been received against Airtel, Vodafone and RCom in the last 3 years and the trend continues, Parliament was informed on Wednesday.
Maximum consumer complaints for poor service and call drops have been received against Airtel, Vodafone and RCom in the last 3 years and the trend continues, Parliament was informed on Wednesday.
As per data shared by Telecom Minister Manoj Sinha “regarding poor services and call drops received by the Telecom Regulatory Authority of India (Trai)”, nearly one-third complaints received in the first half of 2016 are against Airtel.
Trai has received 9,720 complaints for poor services, as per data available till June 30, 2016.
In this, 3,257 complaints have been made against Airtel, 2,130 against Vodafone, 1,526 against RCom and 997 against Idea.
Telecom complaints against other players were below 500 in the first half of 2016. There has been a similar trend of complaints against these companies in the last three years starting 2013.
In 2015, Trai received 6,131 complaints against Airtel, 5,387 against Vodafone, 3,527 against RCom and 2,594 against Idea, 1,465 against Tata Teleservices and 1,444 against state-run telecom firm BSNL.
Complaints against other telecom operators in 2015 was in the range of 500 or less.
