During its survey between December 23, 2016 to February 28, 2017, 62 percent of the subscribers reported problem of call drops.
New Delhi: Telecom department (DoT) said on Thursday that its survey has found that the problem of call drops is more severe indoors. During its survey between December 23, 2016 to February 28, 2017, 62 percent of the subscribers reported problem of call drops.
The feedback received from the mobile subscribers is being shared with the Telecom Service Providers every week for taking action in a time bound manner.
Telecom department has launched an Integrated Voice Response System (IVRS) system.
Under this, subscribers receive an IVRS call from number 1955 and are asked a few questions on the call drop problem. They can also send a toll-free SMS to the same short code 1955, containing the name of city/town/village, where they face frequent call drops. Over 2 lakh subscribers across country participated in the survey.
Telecom operators have also set up mechanism for using the IVRS feedback data sent by department.
After this telecom operators have been submitting action taken report (ATR) to telecom department Task Force every fortnight. For the fortnight 15-28 February 2017, 43,403 feedback cases were taken up for investigation by operators. After telephonic calls and SMS to the subscribers to seek additional information on their call drop problem, 7,210 cases were identified for resolution, said telecom department.
“During the fortnight, 2467 cases were resolved through optimisation, rectifying hardware/power problems, through field visits and on cumulative basis,” it said.