Fiftynine per cent of dropped calls were due to poor quality, 36.9 per cent calls were due to network faults and four per cent of all the dropped calls were in poor coverage areas according to a surve
Fiftynine per cent of dropped calls were due to poor quality, 36.9 per cent calls were due to network faults and four per cent of all the dropped calls were in poor coverage areas according to a survey by RedMango Analytics, a digital startup platform that connects mobile users with telecom service providers.
Call drops in India “supercede the globally accepted standard of three per cent,” said Umang Shah, co-founder and head-innovation and marketing. The country at present is experiencing around 4.73 per cent of call drops, said the study that was conducted in 20 cities during 2015.
The current call drop average also goes against the acceptable rate of two per cent, as prescribed by the Telecom Regulatory Authority of India (Trai), Mr Shah said.
Low range smart phones are one of the major reasons contributing to up to 67 per cent more call drops than the higher range smart phones.
RedMango measured the voice experience of these handsets across multiple networks and cities. It was found that high range smartphones worth Rs 30,000 and above experienced lowest call drops followed by mid-range smartphones ranging between Rs 21,000-Rs 30,000 which experienced up to 22 per cent call drops and lastly the low-range smartphones priced between '0-Rs 20,000 experienced up to 67 per cent more call drops.
The three other reasons cited for negatively impacting the call drop scenario are poor connectivity as when the phone or tower does not receive the radio signal with enough strength to hold the call, followed by poor quality, which means a lot of interference in the connection between the phone and the tower and the last is network failures, where a call may also drop due to various network issues such as congestion or a failed handover between two towers.
Earlier Trai had decided to impose a penalty of Rs 1 for up to three call drops each day. The telecom service providers have challenged this in the Supreme Court after the Delhi High Court upheld Trai’s right to impose a penalty for call drops, notified in October 2015.
