New Delhi: The government’s dedicated WhatsApp chatbot MyGov Corona Helpdesk, which provides updates and answers people’s queries about COVID-19, has been used by over 2 crore users.
Artificial intelligence (AI) chatbot company Haptik Infotech Pvt Ltd, which is 87 per cent owned by Reliance Jio, developed the MyGov Corona Helpdesk chatbot.
Haptik said that more than 55 million messages have been sent by over 20 million users since the chatbot was launched by the government on March 20.
“Misinformation & rumours are the primary outlets of panic. The @reliancejio & @haptik powered official @mygovindia coronavirus chatbot has helped eliminate these outlets for millions. Whatsapp +919013151515 for your queries,” Haptik tweeted.
"The 'MyGov Corona helpdesk' has already processed over 28 million conversations on WhatsApp from users across the country. More than 20 million users have taken their queries to the chatbot within 13 days since its launch," Haptik co-founder and CEO Aakrit Vaish told PTI.
Within the first week of its launch, the chatbot registered over one crore users and processed over 1.4 crore conversations.
The service was initially launched in English, and Hindi was added later to assist the millions of Hindi-speaking users in the country, Vaish said.
The MyGov Corona Helpdesk can be used by all WhatsApp users for free. Users need to save the number -- 9013151515 -- in their contacts list and send a message to get a response.
The chatbot reportedly had over 17 lakh daily active users on March 25 -- the day Prime Minister Narendra Modi mentioned its availability. The following day, the number of active users grew exponentially to 35 lakh, and it has been growing since then.
Vaish said the bot caters to a set of pre-defined questions. If the chatbot receives a query that is not within the scope of the mentioned questions, it sends an automated response stating that it does not have that information.
"...if a certain query is being asked by users frequently, then the Haptik team analyses those queries and adds them to the scope of the chatbot. Thus, it caters to a wider set of questions," he said.