The portal had initially been launched two years ago in November, 2016, to provide a centralised platform for air-passengers to register their complaints for swift redressal. (Representational image)

New Delhi: To address passenger complaints more swiftly and provide a better travel experience for passengers, the civil aviation ministry on Monday launched an upgraded version of web portal and mobile app Air Sewa—-called Air Sewa 2.0—in the Capital.

The portal had initially been launched two years ago in November, 2016, to provide a centralised platform for air-passengers to register their complaints for swift redressal. Chennai airport received the “champion award” for its best performance in this regard due to “hundred percent timely closure of grievances in one year”.

The ministry said that in Air Sewa 2.0 launched on Monday, “major improvements (over the initially-launched portal” include features such as secure sign-up and log-in with social media, chatbot for travellers support,improved grievance management including social media grievances, real-time flight status and details flight schedule.”

The ministry added, “The upgrade and improved version of AirSewa operates through an interactive web portal as well as through a mobile app for both android and iOS platforms and will offer passengers a convenient and hassle-free air travel experience.

“The web portal and application will help to capture air travellers’ feedback for policy interventions.”