Telecom operators to pay only on court order

Telecom regulator Trai and telecom operators are set to clash over the regulation to pay consumers Rs 1 as compensation for each call drop (with a cap of Rs 3 per day) from January 1.

While Trai has written to operators to comply with the order from January 1, service providers have maintained that compensation to subscribers will be paid only after the court orders them to do so.

According to sources, Trai has written to all telecom operators reminding them about call-drop regulations with the expectation that they have put all mechanisms in place to comply. Telecom operators who have challenged the order in the Delhi high court said the matter is sub-judice and they will compensate consumers when the court directs them.