Panel to address etail complaints

The government will set up a committee to suggest ways to deal with complaints of consumers who buy goods on e-commerce platforms, Union consumer affairs minister Ram Vilas Paswan said on Tuesday.

The decision has been taken in the wake of several complaints from online buyers related to delay or non-delivery of products and sub-standard goods, he added.

“E-commerce is growing. There are many consumer complaints. We will set up a committee to look into this matter and suggest how to deal with it,” Mr Paswan told reporters after the 30th meeting of the Central Consumer Protection Council (CCPC) here.

The issue was discussed in length at the CCPC meeting and it was decided that the new committee will submit the report on e-commerce issues within 15 days, a senior consumer affairs ministry official said.

The suggestions made by the committee will be incorporated in the rules after the passage of the proposed Consumer Prot-ection Bill, which will have provisions to protect e-commerce consumers.

Currently, a parliamentary committee is examining the Bill.