The brand's tech is language agnostic and providing real-time assistance to customers through different mediums.
Rezo.ai – A Conversational AI platform entered the customer service segment in India with its cutting-edge solution, Converse, for richer customer experience this festive season. With the ability to understand the customer mood, predict interest levels, jargons, and lingos, Converse provides appropriate and personalised responses to customer queries.
During festive season, there is a sudden increase in sales across industries like Travel, Ecommerce, Insurance, etc. Increased sales also mean that sellers need to ramp up their customer support teams to be able to handle customer queries regarding the change in order, delivery timing, complaints, replacement, refunds, feedback and much more. The customer expectation remains intact and they look to have real-time personalised responses to their queries along with frictionless, on-demand and data-driven experience to help them take better decisions. Rezo.AI is helping brands provide enriched customer experience with its solution Converse that delivers intelligent communication with human-like context.
Rezo.ai’s team has worked dedicated for two years to build their proprietary algorithms primarily using Natural Language Processing and Machine Learning. Its solutions help understand human conversations, interpret them and respond by automating workflows. Their technology is language agnostic and providing real-time assistance to customers through different mediums like WhatsApp, Email, Live Chat and Social Media.
Rezo.ai is the first company to introduce conversational bots over Whatsapp. Leveraging the benefits of Converse, Rezo.ai powers next-gen customer support for brands like Aurelia, W, Delhivery, Car Dekho, etc to help them build personalized relationships with their customers without much assistance.