The AAP government is amending a law, under which officials are liable to pay penalty for delay in providing services included in the citizens charter, ensuring “automatic and mandatory” compensation for people, doing away with the need to separately apply for it.
Amendments to the Delhi (Right of Citizen to Time Bound Delivery of Services) Act 2011 will be brought in the form of a bill and tabled in the upcoming session of the Assembly, chief minister Arvind Kejriwal said on Saturday.
“We are planning to implement it from January 1 next year after it is passed by the Assembly,” Mr Kejriwal said.
There are a total of 371 services, that cover almost all departments, under the ambit of the legislation that was enacted during the tenure of Ms Sheila Dikshit.
Mr Kejriwal claimed that due to its “wrong design,” till date no claim for compensation under the law has been filed in the last three years. People can file application online to get the services which are being provided under the Electronic Service Level Agreement.
“Under the amended law, if you are promised delivery of a certificate within 15 days and don’t get it, then from the 16th day the clock of compensation will start ticking automatically.”
