Saturday, Apr 20, 2024 | Last Update : 06:44 AM IST

customer care

71-year-old Japan man arrested for making 24,000 complaint calls

He has been arrested on suspicion of 'fraudulent obstruction of business', the spokesman added.

03 Dec 2019 3:34 PM

Five effective ways to enhance customer-brand relationships

Here's the key to enhance customer-brand relationships.

14 Oct 2019 1:22 PM

MP man cancels order from ‘non-Hindu’ delivery boy. Check out Zomato’s response

Shukla shared the screenshots of his conversation with Zomato’s customer care and said he would take up the issue with his lawyers.

31 Jul 2019 3:33 PM

Zomato customer's 'shuddh Hindi' conversation with executive has Twitter in splits

The man didn't expect that the customer care executive will also respond to his display of pure Hindi in a similar manner.

25 Jul 2018 4:37 PM

Man loses wallet on Metro, gets it back by post

Singh was the last one to deboard at Lajpat Nagar, when he realised he had lost his wallet.

29 Mar 2018 5:03 AM


Chatbots are here to revolutionise the customer care experience

The technology makes use of the data collected over a period of time and processes it to communicate with a customer like a human.

21 Dec 2017 2:02 PM

Airtel starts digital customer care in 11 languages

Airtel customers can access services like mobile balance, last few transactions, activating or deactivating value-added services.

23 Jun 2017 6:05 PM

India’s first free customer care calling app Aino announced

Aino also helps brands in decreasing their call abandonment rates, reducing Average Handling Time (AHT) by a minimum of 40 seconds.

16 Nov 2016 1:26 PM