customer care
71-year-old Japan man arrested for making 24,000 complaint calls
He has been arrested on suspicion of 'fraudulent obstruction of business', the spokesman added.
Five effective ways to enhance customer-brand relationships
Here's the key to enhance customer-brand relationships.
MP man cancels order from ‘non-Hindu’ delivery boy. Check out Zomato’s response
Shukla shared the screenshots of his conversation with Zomato’s customer care and said he would take up the issue with his lawyers.
Zomato customer's 'shuddh Hindi' conversation with executive has Twitter in splits
The man didn't expect that the customer care executive will also respond to his display of pure Hindi in a similar manner.
Man loses wallet on Metro, gets it back by post
Singh was the last one to deboard at Lajpat Nagar, when he realised he had lost his wallet.
Chatbots are here to revolutionise the customer care experience
The technology makes use of the data collected over a period of time and processes it to communicate with a customer like a human.
Airtel starts digital customer care in 11 languages
Airtel customers can access services like mobile balance, last few transactions, activating or deactivating value-added services.
India’s first free customer care calling app Aino announced
Aino also helps brands in decreasing their call abandonment rates, reducing Average Handling Time (AHT) by a minimum of 40 seconds.