BMC to attend all trash complaints within 12 hours

Mumbai: To improve Mumbai's standing in Swacch Bharat Abhiyan, the Brihanmumbai Municipal Corporation (BMC) has started vigorous efforts. The civic body has formed a 24x7 control room at its Worli Engineering Hub to resolve Mumbaikars' complaints about cleanliness within 12 hours.

According to civic officials, the centre has launched a mobile app called 'Swachhata-MoHUA' for complaints about cleanliness. To resolve complaints received on this app, the BMC has formed a control room, which will be active continuously. The control room will send these cleanliness complaints to the concerned ward office or department for further action. It will also ensure that the complaint is resolved within 12 hours. After redressing the complaint, the control room will inform the compliant about the follow up on the mobile app only.

The BMC has also decided to seek a public feedback on cleanliness by holding a survey in the city. During the survey, representatives of BMC-appointed agency will meet Mumbaikars to seek their opinion and reactions about cleanliness in the city. They will also guide people about how to register their complaint on cleanliness thruogh the mobile app.

"We will hold a public survey to know about people's expectations and suggestions on cleanliness in the city. For this, 25 representatives of an agency appointed by the BMC will meet people at crowded public places. To resolve people complaints on cleanliness, the BMC has opened a 24x7 control room," said additional municipal commissioner Vijay Singhal.