Friday, Mar 29, 2024 | Last Update : 06:40 AM IST

  Clean city app hit by technical glitch

Clean city app hit by technical glitch

AGE CORRESPONDENT
Published : Nov 26, 2015, 5:36 am IST
Updated : Nov 26, 2015, 5:36 am IST

The Delhi government’s campaign for a clean city has hit a technical glitch with around 5,000 complaints posted through a special app showing a common sender.

The Delhi government’s campaign for a clean city has hit a technical glitch with around 5,000 complaints posted through a special app showing a common sender.

Launched on November 16, the Swachchh Delhi app received more than 13,000 complaints within six days, but 5,000 of them were traced to the cellphone number of a sanitation inspector in South Delhi Municipal Corporation, said Ashish Sood, the leader of House.

While the government says the app is working fine, the BJP-ruled civic bodies, which have to look into the complaints, blame the faulty design of the app.

The Delhi government, along with the Centre, had also launched a special week-long sanitation drive on November 22 to look into complaints sent through the app. Within two days, 10,000 more co-mplaints have been received. The app requires a complainant to take a picture and send it. The authorities get the picture with the coordinates of the area from where it is uploaded.

“And that is where the problem lies. If you take a picture of a garbage heap in a market and upload it from home, the location would that be of your home,” said Farhad Suri, the Leader of the Opposition in SDMC.

Civic bodies can’t verify complaints or contact the complainant because of the number glitch, Mr Sood said.

“Also, it’s a major blip on the credibility of the application. It seems the government launched it in haste without conducting proper trials and checks,” he said, adding the IT wing of the civic body was talking to the government and app developers to resolve the problem.

Location: India, Delhi, New Delhi